Perth Scientific’s Delivery and Return Policies
This policy applies to products purchased from the website perthscientific.com.au. All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping is currently only available within Australia.
Delivery (Online Orders)
Perth Scientific Pty Ltd offers our online customers free delivery on orders over $150 incl GST anywhere in Australia (excluding Australian offshore territories).
FREE for orders over $150 incl GST* Australia Wide
Orders under $150 incl GST* incur a flat delivery charge of $22 incl GST
Perth Metro: 1-3 Business days
WA Regional: 3-5 Business days
Australia Wide: up to 10 Business days.
*Surcharges will apply to products that fall into the following categories:
- Bulk Orders (weight greater than 25kg or a pallet is required)
- Dangerous goods surcharge ($55 incl GST) if your order contains any dangerous goods (DG)
- Products that require refrigeration (ice bricks) during delivery.
(Note: All courier rates are subject to change without notice.)
30 Day Returns
Perth Scientific offers returns 30 days from date of invoice. Before you can return any items from your order, you must first request a Return Stock Authority (RSA) by contacting Perth Scientific’s customer support team by phone (08 6240 5600) or by email (firstname.lastname@example.org). The RSA will outline what products are being returned and give you instructions on how to return the items back to Perth Scientific.
After we receive your returned items, Perth Scientific will inspect the items before offering a replacement or a credit for the returned items. Incorrectly ordered items being returned will incur a 20% restocking fee. Any restocking fees will be clearly outlined on your RSA form. Items must be returned within 30 days of the RSA being generated.
To the extent permissible by law, goods specially purchased, manufactured, machined, or cut to size to the Customer’s specifications are not returnable.
Note: Goods specially ordered by Perth Scientific from an overseas source are not covered by this 30 Day Return Policy.